Shipping policy
Last updated: 9 August 2026
At EcoGio, we aim to process and deliver orders as quickly as possible while keeping our delivery information clear and transparent.
Order Processing
Orders are normally processed within 2 working days after the order has been successfully placed.
Once your order has been dispatched, you will receive a dispatch confirmation containing the available delivery or tracking information.
Delivery Time
Our standard delivery time is normally:
3–5 working days after dispatch.
Including our normal handling time of up to 2 working days, customers should generally allow approximately 5–7 working days from the date of order for standard delivery.
Delivery estimates are estimates rather than guaranteed delivery dates. Occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, adverse weather, public holidays or other unforeseen events.
Delivery Address
Please make sure that the delivery address entered during checkout is complete and accurate.
EcoGio cannot be responsible for delays or failed delivery caused by incorrect or incomplete delivery information supplied by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.
Email: contact@ecogio.shop
We will try to assist, although we cannot guarantee that an address can be changed after an order has been processed or dispatched.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
You can use our Track Your Order page to check the status of your order.
Delivery Delays
If your order has not arrived within the expected delivery period, please contact our customer service team.
We are available 7 days a week and aim to respond to enquiries within 24 hours.
Contact
EcoGio
161 Stubbins Ln
Ramsbottom
Bury BL0 0PR
United Kingdom
Email: contact@ecogio.shop
Phone: +44 7899 961963