Privacy policy

Last updated: 9 August 2026

EcoGio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit or purchase from our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting customer service

We may also collect technical information about how you use our website, such as your IP address, browser type, device information and website activity, where permitted by applicable law.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Provide order and shipping updates
  • Process returns and refunds
  • Respond to customer enquiries
  • Provide customer support
  • Maintain and improve our website
  • Prevent fraud and protect the security of our website
  • Comply with legal and regulatory obligations

Payment Information

Payments may be processed by third-party payment service providers.

EcoGio does not need to store your complete payment card details on its own systems where payment processing is handled by a third-party payment provider.

Payment information is handled according to the applicable payment provider's privacy and security practices.

Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand website usage and, where applicable, support analytics or advertising.

Where consent is required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie-management tools made available on our website.

Sharing Information

We may share necessary information with trusted service providers who help us operate our business, including payment processors, delivery providers, website providers, technology providers and customer-service providers.

We only share information where reasonably necessary for the relevant business or legal purpose.

We do not sell customers' personal information.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Object to or restrict certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details below.

Contact

EcoGio
161 Stubbins Ln
Ramsbottom
Bury BL0 0PR
United Kingdom

Email: contact@ecogio.shop
Phone: +44 7899 961963